Rental Policies
Linens and AmenitiesUnless the property is specified as "linens included," please be prepared to bring the following. We also recommend checking with our reservationist team upon booking for additional property-specific linen information.
- Linens/Towels (including beach towels, bath towels, dish towels and bath mats)
- We will provide a starter package for you that includes a roll of paper towels, a few rolls of toilet paper, sponge, dish and hand soap and a trash bag. Beyond that you will need to bring your own.
- Generally, we recommend being prepared with as much of your own supplies as possible. We cannot guarantee that the property will have certain items as they may be disposed of between guests.
We take all of our bookings online through the Nauset Rental website. Availability calendars are updated in live time on the Nauset Rental site as bookings are made. Our standard payment method for the majority of your rent is a traditional physical check. Typically we charge $200 plus the cost of any trip insurance on your credit card. 50% of the rent must be sent immediately after the reservation is approved. The remaining balance is due 90 days before your stay. Reservations made within 90 days of arrival must be paid in full upon approval. To book, our Terms & Conditions must be agreed to electronically during the booking process, in lieu of a physical paper rental agreement.
Reservations will convert to bookings once approved by our team, and the ½ total rent has been received and processed. If a reservation is not approved, your credit card will of course not be charged.
Cancellation & Refund Policy
Notice of Cancellation must be in email to us at [email protected]. Monies received will be refunded only if the premises are rebooked for the same reservation period and same rental amount, less 20% of the total rental fee due to Nauset Rental. There is no refund if the property cannot be rebooked. There are no refunds for cancellations that are less than 30 days prior to arrival and no refunds if there is payment outstanding.
No refunds will be provided for conditions or events beyond our control. There are no refunds for hurricanes, natural disasters or their effects. Guests are encouraged to purchase travel insurance that may provide refunds in the case of natural disasters or their effects. Refunds are not provided for noise or other annoyances, such as construction from nearby properties not owned by the owner.
Vacation Rental Insurance
Vacation Rental Insurance has been offered with your reservation. Vacation Rental Insurance reimburses for prepaid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation and force you to incur unplanned expenses. You may opt to purchase Travel Insurance during your booking process to safeguard your reservation should you need to cancel.
You are responsible for the entire contracted amount of the rental.
Damage Waiver Policy
For most properties, there is a non-refundable fee (included in your quote and checkout on nausetrental.com) that relieves you of the cost for all unintentional, accidental reported damage to the rental property and its contents up to a certain amount. In order to be covered by the damage waiver damages must be reported immediately (within 12 hours of the occurrence) by the Guest during their stay via email to [email protected] so that we or may make arrangements to fix and replace items as necessary for the next guests. The Damage Waiver does not cover intentional damage, theft, excessive cleaning or any damage or flea infestation caused by a pet. Damage Waiver is NOT to be considered prepaid rent, nor shall damages claimed, if any, be limited to the amount of said Damage Waiver limit
Check In & Check Out Timing
Check in time is after 4:00 PM and check out is before 10:00 AM (unless specified otherwise in property information). An early check-in or late check-out is generally not available during the peak season. These may be possible in the shoulder or off-season. Please inquire with us to see if this is possible and about any associated fees. There is a short window of time to address many properties and a substantial fee will be assessed if guests access the property before their check in time or are found at the property after their check out time. Please note, we request you inspect your rental property when you arrive. If you find a problem please call or email us immediately. Cleaning problems must be reported within 24 hours of check-in for us to contact cleaning companies or otherwise provide assistance.
Occupancy
Each home has strict occupancy limits, and the number of persons includes all adults, children and infants. Nauset Rental properties shall not be used for functions such as weddings, wedding receptions, family reunions or any other gathering involving more than the number of occupants specified, unless permission is obtained prior to occupancy. No commercial photography or filming is permitted on the property. Tents or other structures may not be erected
Cleaning
The rental property will be cleaned before your arrive. It is the guests responsibility to clean during your stay and on your departure date, to ensure that the property is left in generally the same condition that you found it upon arrival. You will be provided via email with the Nauset Rental Check-Out checklist, with guidelines on insuring that you are protected from additional fees due to extra cleaning costs.
Lost & Found
The property owner and Nauset Rental is not responsible for lost or left items. We ask that you pay return shipping and handling charges for any item left behind and requested for return after the end of you stay.
Service Animals & Pets in Vacation Rental Homes
A Message from Nauset Rental's Management
At Nauset Rental, we appreciate the role pets, particularly dogs, play in our lives. As an integral part of many households, we understand the joy they bring when included in holiday plans. As such, we strive to make our rental homes as pet-friendly as possible and welcome the opportunity for owners and guests to bring along their furry companions when visiting our properties.
Understanding the Role of Service Animals
However, it's important to distinguish between pets and Service Dogs or Assistance Animals. Service animals perform specialized tasks for their handlers and are not pets. In line with the ADA regulations, we are always ready to make reasonable accommodations for such service animals, waiving our usual pet fees in the process. We respect the critical work these animals perform, and we do our utmost to ensure everyone's comfort during their vacation. Nonetheless, we are also committed to protecting the rights and comfort of our property owners and future guests, and this requires adherence to the legalities around Service Dogs and Assistance Animals.
Addressing Misrepresentation
Regrettably, some individuals misrepresent their pets as Service Dogs or Assistance Animals, facilitated by online platforms offering dubious certifications. It's crucial to understand that there's no legal registry for Service Dogs or Assistance Animals. Misrepresenting a pet as a Service Dog or Assistance Animal carries severe legal consequences, and at Nauset Rental, we operate a strict policy against such misrepresentation and report any suspected violations.
In reality, people who falsely claim a pet is a Service Dog or Assistance Animal can face extreme punishments, including hefty fines and even imprisonment. Know that out of our love and respect for Service Dogs and Assistance Animals, we have a zero-tolerance policy for misrepresentation, and we report suspected offenders. We know that some people have been misinformed or misled by some websites and organizations that try to sell a “Service Dog” certification to owners for pets that really are not qualified or needed. If you are one of these people, we caution you. The liability of damaging a vacation rental property and/or falsely claiming a disability and trained service animal is far greater than any small savings on pet fees, etc.
Just as some people require a service/assistance animal for medical or mental purposes, some people have debilitating medical reactions to animal dander or hair, which is why we have some properties that must remain "Pet Free"
The cost of bringing a Pet Free property back to Pet Free status is an unreasonable burden to a property owner. It can include a deep cleaning fee ($200 to $1000), carpet cleaning the entire property ($85 to $500), laundering all bedding; blankets, comforters, mattress pads, etc. ($100 to $500); cleaning of all furniture, sofas, fabric covered items, curtains, etc. ($100 to $1000); and more depending on the property. These items would have to be performed to ensure the medical safety of future guests, or the owner, who need a Pet Free/pet dander free environment. Additionally, they would have to be performed between the last guest checking out and the next guest checking in (usually six hours or less). This is usually impossible due to the time required for this work and would cause the property owner to lose future rents in addition to paying the cleaning expenses. Because of this, we cannot allow any animals into a Pet Free property, regardless of their work, certifications, status, disabilities, etc. The law protects property owners from unreasonable burdens.
Characteristics of Service Dogs
According to ADA regulations, service dogs must perform tasks directly related to the handler's disability. These may include assisting visually impaired individuals, alerting individuals who are deaf or hard of hearing, pulling a wheelchair, alerting a person to allergens, providing physical support for balance or stability, and interrupting impulsive behaviors in individuals with psychiatric or neurological disabilities, among others.
Our Policy Guidelines
As a reputable rental company, we take our responsibility towards our clients seriously. We do have some properties that are deemed "pet free" where neither pets nor service animals are permitted. However, we also have No Pet homes, where pets are not permitted but Service Animals are welcome with no fee.
Our Pet Free properties are specifically designed for guests with severe animal allergies. Ensuring these properties remain pet-free requires considerable effort and expense. Hence, we cannot permit any animals in these properties to maintain the allergen-free environment. However, we have a wide selection of pet-friendly properties and welcome service animals into these homes.
We respect the dedication and training that goes into producing a Service Dog or Assistance Animal. As such, we only request two things from our guests: to refrain from falsely representing pets as Service Dogs or Assistance Animals, and to appreciate that accommodating a Service Dog or Assistance Animal shouldn't result in excessive costs for property owners.
Bringing a Service Dog or Assistance Animal
If you plan to bring a service dog or assistance animal to a rental home that allows them:
- Declare the presence of the service animal at the time of booking
- Be ready to answer specific questions concerning the necessity and functions of the service animal.
- In cases where further clarity is needed to make a fair assessment, We may ask for documentation from a medical professional attesting to the disability and the necessity of the animal's assistance.